FAQs

Q1) How do I register for the electronic statement of account (e-SOA) service?

If you have not opted out for the paper-based statement, you are automatically included for the e-SOA. Please ensure that your email address provided to us remains valid at all times to receive your e-SOA.

Q2) When should I expect to receive my e-SOA and what should I do if I do not receive any?

Members will receive their e-SOA every mid-month commencing from October 2019 onwards.

Please ensure that you have:
a) Update your email address with us
b) Sufficient capacity at all times (~5mb free)
c) Add This email address is being protected from spambots. You need JavaScript enabled to view it. to your email contact list / address book to avoid potential spam filtering into the Spam/Junk folder


If you still have not received any e-SOA, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q3) What are the benefits of receiving e-SOA?

- Ease of retrieving your bill anytime and anywhere
- No more misplacement of paper bills

Q4) Do I need any software and/or password to open my e-SOA?
Yes, your e-SOA will be attached to the email as a password protected PDF file. You can download the latest version of Adobe Acrobat Reader from www.adobe.com

Q5) What is my e-SOA password?

The instructions to key in your password will be part of the email sent to you. You are advised not to disclose the elements of your password to anyone for security purpose.

Q6) Can I change my e-SOA password?

No.

Q7) How long will I still continue to receive paper-based statement?

The paper-based statement will end 31 December 2019.

Q8) Can I revert back to my paper statements again?
Yes, you may opt-out of e-SOA and receive the paper-based statement the following month. However, please note that from January 2020, there is an admin fee of $1 charged to your account for each printout or additional copies of paper-based statement requested.

Q9) What if I have not provided SPGG with any email address? Will I still receive a paper statement and be charged the admin fee come Jan 2020?

You will continue to receive the paper-based statement and there will be an admin fee of $1 per hardcopy printed by SPGG will be charged wef 01 January 2020.

Q10) My inbox was full these past few days and I think I might have missed out receiving my e-SOA this month, can you resend it to me again?
If you have not received any e-SOA, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.



As part of our on-going efforts to improve membership experience, SPGG is upgrading to an Electronic Parking System (EPS) which would be implemented w.e.f 01 August 2019.

This is to do away with the physical 2-hour carparking redemption tickets which Members need to collect at our Reception Counter and scan at the gantry upon exit, in order to enjoy this benefit. All current redemption policies remain unchanged.

Once your vehicle IU has been registered in the EPS, parking charges exceeding the complimentary 2 hours, shall be deducted from your cash card.

Q1) What must I do to register my vehicle number and/or IU details?
Please complete this form which is also available from our Reception Counter, attach a copy of your vehicle log card (can obtain from www.onemotoring.com.sg), and  indicate:
(a) Name of Registered Owner
(b) Vehicle Number
(c) Vehicle IU Number. [click here for form]

Please submit the completed form together with your vehicle log card, either at our Reception Counter or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note, for completed forms received by Sunday, the registration would be ready for EPS by the next following Monday. Once we have received confirmation from the carpark vendor that your IU number has been correctly registered/updated in the EPS, you will receive an email notification from us.

Q2) I had previously registered my vehicle/IU details for the EPS. However, subsequently I have just changed to a new vehicle and/or replaced my vehicle IU unit. What should I do then?
Please re-submit this form again, which is also available from our Reception Counter, attach a copy of your vehicle log card (can obtain from www.onemotoring.com.sg), and  indicate:
(a) Name of Registered Owner
(b) Vehicle Number
(c) Vehicle IU Number. [click here for form]

Further details as in Q1)

Q3)  How long would it take for my vehicle and/or IU details to be registered for the EPS?
For completed forms received by 15 July 2019, your details are already registered and ready for EPS implementation on 01 August 2019. You should also have received a confirmation email from us.

For forms received from 16 July 2019 to  04 August 2019 (Sun), the registration would be ready for EPS by 13 August 2019 (Tue). You will also be notified via email from us.

Subsequently, for all forms received by Sunday, the registration would be ready for EPS by the next following Monday. Once your details have been updated, you will receive a notification email from us.

Q4) Will I still be able to redeem the physical 2-hour redemption ticket while awaiting for my details to be registered?
Only during the transition period from 01 August 2019 to 31 October 2019 (3 months), Members will still be able to redeem their 2-hr redemption ticket at Reception Counter (subject to availability) by completing the redemption form.

However, please note that w.e.f 01 Nov 2019, the 2-hour redemption ticket will no longer be issued.

Q5) Who is eligible for the 2-hour redemption ticket under the Electronic Parking System (EPS)?
Only Honorary, Life, Ordinary, Associate and Corporate (Fixed Nominee) Members with active membership are eligible for the 2-hour redemption ticket.

Students, Social, Term Individual and Corporate Term Members are not eligible.

Q6) I own more than one vehicle. Can I register all of them in the EPS?
No. Please submit only one application per principal membership as the EPS can only capture one vehicle detail for each membership number.

Q7) Can I choose not to register for the EPS and continue to redeem the physical 2-hour redemption ticket?
W.e.f 01 Nov 2019, the 2-hour redemption ticket will no longer be issued. Vehicle IUs not registered under the EPS will have to pay the parking charges below.

Q8) What are the parking charges?

 

Operating Hours

Monday to Saturday

Sunday & Public Holiday

Car

0701 hrs to 2230 hrs

Per minute charging based on rate at $1.20 per hour

Free

2231 hrs to 0700 hrs

Per minute charging based on rate at $1.20 per hour

Motorcycle

0701 hrs to 2230 hrs

$0.65 per session

Free

2231 hrs to 0700 hrs

$0.65 per session

Grace Period

15 minutes for all vehicles

30 minutes for taxi / goods vehicles (IU code VCC 155 & above)



Who can apply for the Absentee status?
Members who intend to leave Singapore temporarily for a minimum period of six (6) months and up to a maximum period of thirty six (36) months may apply for an Absentee status.

How do I apply for the Absentee status?
You would need to complete the Absentee Form and include the following documents:

  • Supporting documents such as: Work Permit or Letter of Employment indicating the duration overseas, Letter of Enrolment to the Educational Institution that you are studying in.
  • Cheque payment for any outstanding due.

If I am traveling frequently, can I apply for the Absentee status?
Our Absentee application is for a minimum of six months and members must submit supporting documents on their stay overseas.

What is the duration I can apply for the absentee?
Members may apply for a maximum of thirty six months subject to the validity of their documents. For example, if your work permit has a validity of 24 months, you can only apply for a maximum of 24 months for your period of absence.

Are there any membership charges during the period of absence?
There will not be any posting of charges into the Member's account on the Monthly Subscription Fees and the Food & Beverage Minimum Spending Levy during the period of absence.

If I am back in Singapore during my period of absence, can I use the facilities in the Guild?
Yes, you may request for a temporary reactivation in your membership for a maximum period of two months and enjoy the facilities. You would need to complete the “My Reactivation Details” in the Absentee Form.

Who can I include in the family privilege?
You can include your spouse and unmarried child(ren) from 15 to 21 years old of age under the family privilege. The privilege shall commence in the month he/she turns 15years old till the month he/she turns 21 years old.

What are the monthly charges?
For our Life, Ordinary, Associate Members and Corporate Fixed Member, the family privilege is charged at $21.40 monthly in addition to the prevailing monthly subscription fee.

What benefits does my family enjoy under the family privilege?
Your family will be entitled to the same benefits of the Guild as such you are entitled to.

How do I apply for the family privilege?
You would need to complete the Family Privilege Application Form and include the following documents:

  • Spouse:  Marriage Certificate, NRIC and 1 coloured photograph.
  • Children: Birth Certificate and 1 coloured photograph.

How do I cancel the family privilege in future?
You would need to complete the Family Privilege Resignation Form and return your family members’ membership card.

Why is the Guild implementing the Food and Beverage Minimum Spending Levy (MSL)?
The Committee's objective of implementing the MSL is to encourage all Members to patronise the Guild's F&B outlets more regularly. With this system, the Committee aims to turn the Guild into a lively and exciting place bustling with activities, with more Members patronising the F&B outlets.

How much is the Minimum F&B Spending Levy?
The MSL rates are as follows:

Life, Ordinary, Associate Members $30 per quarter
Term (SP Staff) Members $45 per quarter
Term (Individual and Corporate) Members $60 per quarter


How is my MSL quarter calculated?

Your MSL is calculated on a quarterly basis based on your month of birth.

Month of Birth Quarterly MSL Calculation
Jan to Apr Aug to Oct Nov to Jan Feb to Apr May to Jul
May to Aug Dec to Feb Mar to May Jun to Aug Sep to Nov
Sep to Dec Jan to Mar Apr to Jun Jul to Sep Oct to Dec


Is the MSL applicable to members of my family under the Family Privilege Scheme?

The MSL is applicable only to the main member. However, any amount spent on F&B by family members under the Family Privilege Scheme belonging to your Membership Card will be considered as spending by the main member.

How can I spend to offset the MSL?
You can use your MSL in our Food & Beverage outlets: The Restaurant, Poolside Café, The Coffee Hub and Prince Edward Lounge, as well as booking for banquet functions by producing your membership card.

If I spend say, $25, in my quarter, am I required to "top up" the MSL for that quarter?
Yes. If you are a Life/Ordinary/Associate Member where the MSL is $30 per quarter, you would need to top up the difference of $5 ($30 - $25). This levy will be charged to the following month of each quarter and through the member's existing mode of payment.

If I spend more than $30 for my quarter, am I able to bring forward the balance amount to the next quarter?
No. The spending is only applicable in the quarter spent.

If I spend say $50 including the use of my $30 birthday voucher, does that spending offset my MSL for that quarter?
The use of the $30 birthday voucher is not inclusive as part of your MSL. However, the remaining $20 paid will be included as part of your MSL.

Who can I transfer my Membership to?

  1. Transferor holding the Associate Membership (with No Voting rights) shall transfer to a qualified person as stipulated in Article 12 of the Constitution.
  2. Transferor holding the Ordinary Membership (with Voting Rights) shall transfer to a qualified Singapore Polytechnic graduate as stipulated in Article 10 of the Constitution.

How does an eligible and qualified member execute a transfer of membership?
As per our Constitution, the Guild shall be paid a transfer fee to facilitate / administer the transfer of membership from the Transferor to the Transferee.

What are the criteria for transfer of membership?

  1. Transferor must be eligible and qualified for the transfer, has paid the full prevailing subscription fees for at least 3 years and has settled all outstanding arrears prior to any transfer.
  2. Both Transferor and Transferee must complete the Transfer of Membership Application Form.
  3. The transfer is subject to the Executive Committee’s approval and the payment of a transfer fee to The Guild.

What is this transfer fee for?
The transfer fee is an administrative fee that the Guild collects to process the legal transfer of SPGG membership from the Transferor to the Transferee.

Who is liable for the payment of the transfer fee?
As the Guild is not a party to the transaction other than to process the legal transfer of SPGG membership, either party may settle the payment of transfer fee prior to the execution of this transfer process.

How much is the transfer fee?
Our Executive Committee has deliberated and approved the Transfer Fee as $500, which is subject to review in subsequent years.

If the transferee is a family member, do I pay a lower transfer fee?
For immediate family members, the transfer fee is $200.

Who qualifies as my immediate family member in the terms of transferability of membership? Do I need to submit any relevant documents to support?
Your parents, spouse, children, brother or his spouse, sister or her spouse. You will also be required to submit the relevant Birth / Marriage Certificates where applicable.

Who determines the Membership selling price and how payment is to be made?
As it is a private arrangement between a willing Transferor and a willing Transferee, the Transferee may pay directly to the Transferor without informing the Guild of the selling price.

In any event, the Guild will not be held responsible or liable for any losses, damages and any other matters arising from such a private arrangement.

What are my rights and privileges upon completion of the transfer of membership?
Upon completion of membership transfer by the Guild, all rights and privileges of the Transferor shall cease and be assumed by the Transferee.

If I wish to sell my eligible and qualified membership, can the Guild help?
As this is a commercial transaction between a willing Transferor and willing Transferee, the Guild is unable to assist such a private arrangement.

The Guild's role is only to facilitate the transfer of membership in accordance to our Constitution.

If I have further queries, who do I contact?
You can contact the Membership Services Deptment at 67969988 or drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Who are entitled to use these overseas reciprocal clubs?
Only SPGG Members who are non-residents of Australia can enjoy the facilities at UCWA and The Monash University Club and vice versa who are non-residents of Singapore can enjoy the facilities at SPGG.

What do I have to do before visiting the host club?
Kindly contact the Membership Deptment. at This email address is being protected from spambots. You need JavaScript enabled to view it.  or 6796 9988 to arrange for a “Letter of Introduction from SPGG”.

Please allow at least 5 working days for your request to be processed.

How long is each “Letter of Introduction for SPGG” valid for?
The “Letter of Introduction for SPGG” is valid for period of 4 weeks from the date of issue and is limited to 4 times per year for each Member.

What facilities are available to SPGG Members over at the overseas host club?
Please refer to the "Overseas Reciprocal Clubs" section under our Member's Benefits page located here. For a complete list, please refer to the individual host club's website listed there.

For any other queries/questions not listed here, kindly contact the Membership Deptment. at This email address is being protected from spambots. You need JavaScript enabled to view it.  or at 6796 9988.


Is there a minimum number of people required for booking of functions?
Yes, there is if you choose a package deal.

Can I use my own catering service?
No, but we can arrange catering services to suit your requirements.

Can I appoint my own events company to run my company "Dinner & Dance"?
Yes.

Is your in-house caterer "Halal" certified?
No, our in house caterer maintains a "No pork & no lard" practice. We can outsource a catering service to provide "Halal" menu if required.

Can I bring in my own liquor or wine for my function?
Yes, but there will be a corkage charge of $30.00++ per bottle of hard liquor and $12.80 ++ per bottle of wine. Only Singapore duty paid liquor and wine can be consumed in The Guild.

Can Members reserve the banquet rooms for private parties?
Yes. Our banquet rooms are ideal for Weddings, Business Meetings, Cocktail Parties, Christmas Parties, Private Dinner Parties, Birthday Parties, and Anniversaries. Prices vary according to the size of the banquet rooms chosen, number of participants and the packages chosen. Our banquet executive will be able to assist you in these areas.

Are your banquet facilities opened to the public? 
Yes.

Can other recreational facilities like Bowling and Karaoke be used as part of our event?
Yes, however, there will be additional charges applied accordingly.

What are the parking charges?
Cars: $1.20 per hour (charged by the minute)

Motorcycles: $0.65 per time block
Time Block #1:  7:00am to 10:30pm
Time Block #2: 10:31pm to  6:59am

*Free parking on Sundays and Public Holidays from 7am to 10pm only

How can I use my spending in banquet function to offset the MSL?
From 01 Feb 2009, members are able to include their spending in banquet functions as part of the MSL by indicating their details clearly on the Banquet Confirmation Order.

My friend is holding a function in SPGG. Am I able to book the function on his behalf to enjoy the member’s rate and offset the amount spent against my MSL?
Yes, and the amount spent will be offset against your MSL.

When will my MSL be offset?
It will be offset on the first day of the commencement of the function.

I have colleagues who are also SPGG Members. Am I able to include multiple SPGG Members to offset the spending of the MSL?
For each banquet function, we can only accept one SPGG member account.

How can I contact the banquet department?
You can contact the banquet department at 67969988. Alternatively you can drop an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

What are some of events organized by SPGG?
SPGG organize Feng Shui Talks, Oversea trips, Nature exploration tours, Mahjong Competitions
Financial talks, Golf, Fishing Trips, Year-end Parties, Giving Back to Society, Leadership dialogues, Children Educational workshops, Shopping Tours & more.

Who can participate in the events?
Members of SPGG and their guests, reciprocal partners.

How will I be informed the events organized?
You can view through our website at www.spgg.org.sg. Alternatively, you can also obtain the information through our Fission Magazine, Emails and Notices in the Guild.

There are some events I feel the members can benefit? How do I get such activities/events in?
You may contact our Events Deptment @ 67969988 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

I have registered for the events. Why do I have to wait for a period of time before the classes commence?
Most of our events require a minimum number of participants before the event can commence. As such, your application would be keep in view till we have the required number of participants. So do bring in your friends to join in with you.

I am interested to participate in your events. How may I do so?
You may proceed to the Front Desk to register for our activities. If you would like to have more information, you may contact the Events Dept @ 67969988 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .